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The Assent Support team is available to provide answers to questions regarding the Assent Platform, regulatory requirements and much more.
Are you looking for guidance on a complex issue? Visit our Help Center for information and guidance on subjects ranging from technical support to regulatory requirements.
Review frequently asked questions to quickly find answers for common issues.
Still looking for an answer? Visit the Help Center for more resources on a wide range of topics.
Logging In
After an account has been created, and the user has added credentials to the Profile section, they will receive an email welcoming them to the Assent Compliance Manager.
This email contains login details such as username, temporary password and a URL for the manager.
Logging Out
At the end of the session, you are required to log out of the Assent Compliance Manager. Click the menu on the top right of the page to expand it and click Log out.
The system administrator can reset a user’s password when required.
Please Note: User management and permissions are not enabled by default. Speak to your system administrator for more information.
Adding A User
A system administrator must add a new user in order to grant access to the Assent Compliance Manager.
Please Note: User management is not enabled by default.
When issues arise, you can submit a ticket to receive assistance from our Customer Support team. Submit a ticket in one of the in the following ways:
When creating a ticket with our Customer Support team, we request that you provide the necessary information to assist the team in reproducing your issue, including:
The above information, accompanied by screenshots and necessary attachments, help to enable efficient responses.
Reach us 24/7, in multiple languages. Contact our team via live chat at:
Or contact our team by email at:
Prefer phone support? You can reach us 24/5 at:
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