With increasing geopolitical uncertainty, rapidly changing buyer expectations, and growing regulatory complexity, suppliers like you will receive more and more data requests from your customers in 2026 than ever before. One Assent customer, for example, is seeing a 500% year-over-year increase in data requests. Trying to manage these demands with manual processes and disparate spreadsheets simply won’t meet the expectations of your customers. You need a partner you can trust to guide you, support you, and provide you with the tools to help you manage the demands without adding more stress to your plate. You need a customer request management program that combines cutting-edge technology and reliable expert supplier support.
At Assent, we’re committed to delivering a comprehensive solution shaped by software, expertise, services, and data that supports the program success of our customers and their suppliers. Read on to learn how our pillars for supplier success keep your program on track.
Pillar 1: Smart Automation With Real Human Guidance
Through our AI-native platform and team of dedicated supplier success specialists, Assent delivers guided supplier support and enablement. The platform simplifies how you submit and manage data, while our support team outlines exactly what you need to do and how to do it, reducing confusion and building confidence in your ability to respond to customer requests.
80,000+ suppliers are already using the Assent Sustainability Platform to:
- Upload data once and share it with multiple customers, reducing workload and duplicate efforts
- Make declarations immediately available to customers, boosting their trust
- Leverage simplified workflows to meet program goals
- Get 24/7 access to multilingual support, an AI service bot, and other resources
- Share feedback with customers directly through the platform
- Proactively upload product and substance data before customers request it
- Reuse past declarations to confirm only new changes when regulations update, saving time
Our supplier success specialists deliver:
- Hands-on guidance through workflows
- Clarification of regulatory and data requirements
- Guided walkthroughs of the Assent Sustainability Platform
- Support that simplifies complex processes
- Enablement of self-service
- Supplier-focused webinars that accelerate understanding and reduce confusion
- Education around major upcoming regulatory or product changes
Combined, our software and services turn overwhelming customer demands into manageable steps, leading to better data quality and increased customer trust.
Pillar 2: Clean Contact Data & Organized Workflows
Many of the roadblocks suppliers face in providing their customers with high-quality data begins with broken contact structures and unclear processes. Assent’s Supplier Support team focuses on pinpointing the right contacts and streamlining workflows so suppliers can start strong on their programs.
Our specialists proactively help suppliers:
- Identify the right contacts
- Update ownership structures
- Streamline internal workflows
- Reduce data resubmissions and repeated requests
- Validate data for accuracy
High-quality data inputs lead to better program outcomes. This pillar is foundational to creating a smoother supplier experience and strengthening the relationship between suppliers and their customers.
Pillar 3: High Adoption Rates of Customer Request Management Software
The Assent Sustainability Platform is the leading supply chain sustainability management solution — and using it is the easiest, fastest, and most efficient way for suppliers to respond to customer requests. Our specialists help suppliers adopt the platform and activate their request response process. They focus on:
- Getting suppliers logged into the system
- Helping them navigate the platform
- Ensuring catalogs, parts, and contacts are set up correctly
- Removing roadblocks to data submission success
This directly boosts data submissions, reduces errors, and decreases the amount of customer requests that need additional support.
With Assent’s Request Manager, you can handle all your data requests — including from companies that aren’t Assent customers — in one place. Learn more in our innovation spotlight product launch on January 27.
Pillar 4: Proactive Issue Resolution
Gathering product and supply chain data is complex and roadblocks are bound to appear. Our supplier success specialists help identify potential issues before the data submission process gets stalled and valuable time is wasted trying to get it back on track. Through meetings, education, and early intervention, our supplier success specialists:
- Reduce reactive workload in response to customer requests
- Eliminate repeated issues
- Remove barriers that slow suppliers down
- Provide clarity that enables continuous improvement and smoother processes down the line
This proactive support makes the data gathering and submission process easier, leading to better supplier experiences and outcomes.
Pillar 5: Continuous Innovation of Supply Chain Data Tools
Given that compliance is an ongoing process, not a once-and-done task, our customers and their suppliers use the Assent platform on a daily basis. We’re committed to ensuring the system runs smoothly, and we make regular improvements to optimize the user experience. Our supplier success specialists are often the first to identify patterns in:
- Supplier feedback
- Workflow challenges
- Points of confusion in the platform
- Trends in data quality or submission behavior
These insights inform product development, campaign adjustments, and customer success strategies to ensure alignment with the real supplier experience.
Five Pillars, One Powerful Platform
The five pillars of Assent’s supplier success approach are the foundation for an efficient customer response process. With the industry’s smartest, most scalable AI-native platform, you’ll manage all your product compliance and supply chain sustainability data in one place. No more juggling disparate systems or re-entering the same data over and over. You’ll share your information once, reuse it everywhere, and respond to customer requests in record time.
We’re reshaping how suppliers and manufacturers work together, delivering real-time visibility and cutting the collective effort it takes to be compliant. Let’s build what’s next, together.
To learn more about Assent’s supplier support, visit our Supplier Support page, or book your demo today to learn more.
FAQ: Assent’s Supplier Success Program
Here’s everything you need to know about supplier success in 2026.
