You can reach the Desk at:
Assent Trade Support Desk #'s:
(201)356-1423
(310)882-8875
The Assent Trader Support Desk Team represents an incredibly valuable support resource for the Assent trading community. By all means, stay in touch with these guys. If you haven't yet had the opportunity to speak with them, give them a call sometime and introduce yourself.
The Trader Support Desk is a close - knit group of hardworking and resourceful veterans. Odds are, if you're experiencing an issue where you need troubleshooting assistance or specific support, these guys will have the answers. If not, they'll know who to go to in order to meet your support needs.
When you're reaching out to the Assent Trader Support Desk, it is extremely important that you provide some key profile information. Without such, they won't be as effective in their efforts to support you. Every time you contact the Desk, you should let them know up front, the following: what your name is, what your log - in ID is, where you're trading from and what version of the trading software you are using.
Below, are some of the more frequent scenarios where our Support Desk is contacted by the Assent trading community for support.
ANVIL Software
We often receive questions from the field about the ANVIL trading software. Does it have this feature or that feature? How can I set up this or that setting to accomplish x,y, or z? Is there a hot key that I can map that does .... where do I get the latest software? ... and related questions.
So, what we frequently do is point traders to the website that we've set up specifically up for the ANVIL trading software. This site has an enormous amount of documentation about the many features and components of the software, and includes a secure downloads portal that contains:
* the latest versions of the remote connection software
* a user's manual, complete with a wealth of screen shots and documentation about the mapped hot keys and how to map your own
* some tips about customized ANVIL settings
Remote Access (SSL) Software
We also field quite a few calls from traders who aren't clear on where to get the remote access software that you'll need in order to trade with us. So, we usually respond to these inquiries with:
* you can download the latest remote software at http://sslsoftware.assent.com/
* you can access the most recent instructions to install and start using the SSL software here 
* you can find out more information, in general, about remote trading here
Our Trader Support Desk has coverage from @ 7 AM (EST) through to 8 PM (EST). We've set up an automatic call switchover process to allow our west coast support team to handle some of the support desk call in traffic. In the event that an ECN line goes down, or some other production issue arises, our support team is usually very busy focusing on identifying what the issue is, and what our options are for dealing with them.
Lastly, don't forget just how much data must rapidly stream back and forth between our distribution servers and your computer. In the first half of 2007, the amount of market data from various market centers exploded, growing four or five fold in no time at all. So, to keep pace with this rapid growth the computers you use need to be really, really fast and powerful and kept up in good virus - free operating order. Plus, your Internet connection needs to be as fast as allowable by your means and location. In summary, if you want to be a successful trader, the infrastructure and computing tools you're going to use will play a huge role in whether you can be as successful as you desire. For these and other reasons, we always encourage traders to get the most powerful/fastest computers as feasible.
We encourage you to make a point of visiting the Systems Requirements Page from time to time to see how your trading system configurations might need to be upgraded.
